General FAQs

• How do I contact you?

  If you have an enquiry and cant find an answer on our FAQ’s page, you can email us directly at customersupport@unbeatableblinds.co.uk. If your enquiry is urgent, give us a call on 0333 321 4050 and one of our customer advisors can assist you.

• Where are you based?

  We are an online ordering company with several factories throughout the UK. Our Head Office address is 3 Drum Mains Park, Orchardton Woods, Westfield, G68 9LD. If you wish to contact us in writing, please address any correspondance to this address.

• What type of blinds do you sell?

  At Unbeatable Blinds we offer a selection of high quality, affordable, made to measure blinds in a multitude of different colours, fabrics and styles. Shop our blind ranges here:
  Roller Blinds
  Vertical Blinds
  Faux Wood Blinds
  Wooden Blinds
  Venetian Blinds
  Perfect Fit Blinds
  Quick Fit Blinds
  Skylight Blinds
  Roman Blinds
  Day & Night Blinds
  Rigid PVC Blinds

• Can I get a quote?

  You can get an instant quote online today! Simply select the product you wish to order, input your measurements and receive a price. You can add multiple products to your basket and view your total without checking out. If you need further assistance, our customer support team can give you a quote over the phone.

• Do you offer any discounts?

  We are always running offers and promotions on our wonderful selection of made to measure blinds.

  We offer an NHS & Blue Light discount as well as Ministry of Defence discounts.

  Visit our Discount Code page for info on all of our current discounts and offers.

   

• Are you on social media?

  We love keeping our customers up to date on new products, sales, discounts and more. You can follow us on Facebook, Instagram and TikTok so you never miss out!

Delivery FAQs

• Can I track my order?

  Once you have placed your order you will receive an order confirmation email, this will have all your order information including your order number. We will keep you up to date on what’s happening with your order so there’s no need to worry about tracking every other day. We will let you know when your order is due to be despatched and once it has left us. When your order is with the courier you will receive a tracking link that will allow you to follow along with the delivery. If you wish for further updates just give us a call on 0333 321 4050 and one of our customer advisors can assist you.

• Do you offer overseas delivery?

  We currently only offer delivery to UK mainland, Northern Ireland, Isle of Wight, Scottish Islands and the Channel Islands online. However, if you need international shipping we would be happy to arrange this and provide you with a free quote over the phone. Just give us a call!

• How long will my order take?

  Once your blinds have been manufactured and despatched they should be delivered within around 3 working days. We ask that you allow up to 5 working days for delivery and if you have not received them within this time please get in touch.

• Can I schedule a time for delivery?

  Unfortunately, delivery time slots are not something we are able to offer at the moment. We can make a request for the courier to deliver your blinds on a specific date however this isn’t always guaranteed and is ultimately down to the courier.

• Can I have my blinds delivered to a different address than my billing address?

  Yes, when completing your order simply select ‘deliver to a different address’. Once you have checked this box, you can enter the address you would like your order to be sent to.

• Can I have my order delivered to my workplace?

  Yes, just select ‘deliver to a different address’ at checkout and enter your chosen address.

• Can I book a fitter for the day my order is due?

  If you are unable to fit the blinds yourself, you may wish to hire a fitter to install them. You should not book a fitter until you have received your full order and have checked that there are no faults, damages or missing parts. We also advise not to book specific time off work to wait in on deliveries, if you can avoid it. The last thing we want is to waste your time or money rescheduling fitters and holidays.

• I'm missing part of my order?

  We have various factories throughout the UK, this means depending on what blinds you have ordered these can be despatched from different factories. Don’t worry if you have only received part of your order, it is not unusual to receive multiple deliveries.
  If you have ordered a blind that comes in 2 parts such as a vertical blind, the courier will often split these items which means they can be delivered by two different delivery drivers. This means you may receive the headrail one day and the slats and weights the following day.
  If you have only received one item or part of your order, don’t worry! Give us a call if you still haven’t received anything the following day.

• What happens if the courier has lost my order?

  If your order has gone missing, please get in contact with our customer support team. We will contact the courier and see if we can locate your parcel, if not don’t worry! We will arrange a remake free of charge as a priority.

  Please Note: In certain cases, we must allow the courier up to 60 days to investigate missing goods before processing any refund.

• What do I do if my parcel arrives damaged?

  On the rare occasion that your order is damaged in transit, please sign as ‘damaged’ on the couriers note. If you find that not only the outer packaging has been damaged but your blind has been affected, please contact customer support as soon as possible.

• What happens if I'm not home and I miss my delivery?

  If for any reason you aren’t home and miss your delivery, the courier will leave their calling card with information on how to reschedule delivery for another time that is convenient for you. If you haven’t received a calling card, please give us a call and we can chase this up with the courier on your behalf.

• How much do you charge for delivery?

  We usually charge £8.95 for standard delivery within the UK, however some postcodes will be subject to additional fees.

  For further information, you can view our Delivery Information page.

• What couriers do you use?

  We use various couriers throughout the UK to deliver your blinds, this means we can get them to you as fast as possible! Our carrier partners are UPS, DPD, DX, XDP and Tuffnells.

• The courier says my parcel has been delivered but I haven't received it?

  If you have received confirmation of delviery but haven’t received your order the courier may have left your parcel with a neighbour, this should be detailed on your tracking. We ask that you first check with any neighbours and then give us a call if you cannot locate it. We will contact the courier and ask for proof of delivery.
  The courier may decide to open an investigation into the matter which can take up to 60 days to resolve. Should the courier come to the conclusion that it has been delivered but you have not received your goods we cannot offer a refund but we will happily re-make your order.

Sample FAQs

• How do I order free samples?

  To order free samples, simply choose the product you like and click on the ‘get free sample’ button. This will add this to your sample basket. Once you have selected all of the samples you would like, review your sample basket, enter your delivery details and submit your sample request.

• How long will my samples take to get to me?

  All samples are sent by First Class post and should arrive within 1-2 days. We ask that you allow up to 5 working days to receive your samples as they can sometimes be delayed due to unforeseen circumstances. If you haven’t received your samples in this time, please contact our customer support team and we can arrange for these to be resent.

• How many samples can I order?

  We recommend that you order 5 samples per request. You can order more, however this might require us to split this into multiple sample orders, which you could receive separately. Please keep this in mind if you have only received part of your sample order.

• I can't see an option on the product page to get a free sample?

  Due to differences in our manufacturing process we are unable to provide samples for a select few fabrics. If samples are unavailable, this will be detailed in the product description. We have listed these excluded fabrics within our terms & conditions.

Measuring FAQs

• Do you offer a measuring and fitting service?

  We don’t offer a home visit measuring or fitting service, but we do supply you with all the info you need in order to measure and fit your blinds yourself. You can view our measuring guide or fitting instructions for a step-by-step guide. All orders are also supplied with paper fitting instructions. If you need any extra help, just give our customer support team a call and we’ll be happy to talk you through it over the phone.

• Will fitting instructions be provided with my blinds?

  Yes, we supply step-by-step fitting instructions with all orders. If these seem to be missing or have been misplaced, our fitting guides are also available online.

• What is a recess measurement?

  A window recess is the area that is typically recessed or set back from the rest of the wall. Measure your recess by taking a width measurement across and a drop measurement down. Visit our recess measuring guide for more information.

• How do you measure a bay window?

  If you have a box or angled bay window, you will need to measure for blinds a little differently. Our customer support team can provide you with further information via phone or email.

• What type of brackets do you supply?

  All of our blinds are supplied with brackets that are suitable for face fixing(to the wall or frame), or top fixing(to the ceiling). This can sometimes be a universal bracket with multiple fixing holes that will allow you to fix your blinds both ways. For advice on fixing your brackets, please refer to the fitting instructions.

• Do you supply screws with your blinds?

  Unfortunately, we cannot provide screws with your blinds. This is because the type of screw required will vary depending on the surface you are fixing them to.
  If you are fixing the brackets to timber, wooden screws are best. For Masonry or plaster, you should use plaster plugs and screws or plasterboard fixings. If you are fixing to steel, use self tapping screws with a steel drill bit. All of these can be found in your local hardware store.

• What deductions do you make for recess measurements?

  To ensure your blinds fit perfectly within you recess, we are required to make a small deduction. For Vertical Blinds we deduct 10mm from the width and 10mm from the bottom for clearance. For Venetians we deduct 12mm from the width. Roller Blinds, Day and Night Blinds and Roman Blinds we don’t make any deductions as these will fit right into the recess with the measurements you have provided.

• What is an exact measurement?

  If you are ordering a blind with exact measurements, then we won’t make any deductions. Your blind (including the headrail and fabric) will measure the exact sizes you have provided. This means that if you order an exact fitting roller blind with a width of 100cm then your blind will measure 100cm from the left side of the headrail to the right. The fabric area of your blind will be roughly 3cm narrower to allow space for chains and mechanisms.

• What do i do if my blind is too stiff to operate?

  If your blind isn’t operating correctly it could be that it hasn’t been fitted correctly. Check your blinds against the fitting instructions provided to ensure there is enough space between the brackets. Vertical Blinds should be fitted in an open position to ensure they operate correctly. If you find that your fitting is correct or the product seems to be damaged, call our customer support team who can help.

Product FAQs

• Are my blinds covered under warranty?

  All of our blinds are covered by a 1 year warranty. For full details of our warranty offer, please visit our terms & conditions.

• Can I order vertical slats only?

  Yes. Although we don’t currently offer slats only online, we are happy to provide you with a quote for vertical slats only if you give us a call. Before calling, you should measure your window and have a look at the fabric you wish to order, our customer support team will need to know this before giving you a quote.

• How accurate are your product images?

  All products we offer are either photographed or digitally produced and are accurately displayed on the website. However, due to different types, styles and settings of digital devices and screens/resolutions, shading and colour may appear differently to the exact colour in reality. For more info please see our T&Cs.
  We always recommend that you order a free sample before you commit to buying a product to ensure you are happy with the fabric and colour.
  If you have any queries about our products or would like more information please contact our customer support team.

• Are your blinds child-safe?

  Child safety is our number one priority which is why all our blinds meet safety regulations and are supplied with child-safety devices. We will even send you extra child-safety clips for other blinds in your house if required. For further info on our child-safety procedures, visit our child-safety page.

• How do I clean my blinds?

  You should be dusting your blinds regularly as part of your cleaning routine. If they need a little extra care, most blinds can be wiped with a slightly damp cloth. If you need further details on how to clean your blinds we have step-by-step guides you can follow: How to Clean Wooden Blinds, How to Clean Roller Blinds, How to Clean Vertical Blinds.

• What is the difference between the roman blind linings?

  We offer various linings on our Roman Blinds including standard, thermal and blackout thermal. Upgrading to a thermal lining will allow you to reduce heat loss in your home and keep it cosy. If you upgrade to a blackout thermal lining, you will experience further thermal retention as well as increased privacy. There is a small surcharge for each lining that will be added onto your order total, this is between 5-10% of the blind cost.
  We do offer selected roman blinds that come with free thermal, blackout lining as standard. Meaning no extra cost for you!

• What material is my blind made from?

  You can find the composition of each blind in the product description. If you are unable to find it, give us a call and we can give you some more information.

• Do you sell shutters?

  Yes, we offer bespoke shutters via our exclusive partner DIYShutters. You can get a free quote online today. Simply choose from full height shutters, cafe style shutters or tier on tier shutters, choose which style and finish you would like and enter your measurements.

• What is the best blind for bathrooms?

  We offer a wide range of waterproof and moisture resistant blinds that are suitable for bathrooms. Our PVC rollers and verticals are particularly popular for bathrooms as they are fully waterproof and can be easily wiped clean. View our full range of waterproof blinds to find the perfect window dressing for your bathroom.

• What happens if my blind is out of stock?

  On the rare occasion that your choice of blind is out of stock, our customer support team will get in contact to advise of a new delivery date or arrange an alternative fabric choice. Our customer support team can provide you with recommendations of similar fabrics and arrange for samples to be sent out to you to ensure you are happy with your choice.

Payment FAQs

• Can I get a VAT invoice for my order?

  If you require a VAT invoice for you order, you can email our customer support team. We will send this to you directly by email.

• What type of payment methods do you accept?

  We currently accept Visa, Mastercard, Maestro, American Express, Paypal, Klarna and Clearpay payments. You can select your payment method at checkout.

• Do you offer finance options on blinds?

  While we do not offer complete financing options, we do currently offer a range of flexible payment options: Klarna, Clearpay, and PayPal Credit. These options allow you to split your order total into weekly, biweekly or monthly payments. For more information please visit our terms & conditions.

  Klarna’s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

  Please note, Unbeatable Blinds is not a lender and acts only as an introducer.

• Is it safe for me to use my debit/credit card on your website?

  At Unbeatable Blinds, all of our payment methods are totally secure. We use PayPal Braintree to authenticate your payments using the most secure, advanced technology available. We never see your payment information or card details as this is immediately passed through to Braintree. We only receive a reference to your payment as well as the amount.

  PayPal Braintree is approved as a level 1 compliant provider under the Payment Industry Data Security Standard ( PCI DSS). This is the highest level of compliance that is offered. Braintree are audited by an official Visa Qualified Assessor.

  Any transactions made by debit or credit card will also be verified by ‘Secured by MasterCard’ and ‘Verified by Visa’ services. You may need to access your mobile phone and banking app to approve any payments.

Cancellation FAQs

• How do I report fault or damage to my blinds?

  We are truly sorry if your blinds haven’t come as expected. Rest assured, we will do everything we can to resolve any issues with your order. The quickest and easiest way to report a fault or damage to your blinds is by sending us an email. Please provide your order number and details and measurements of the blind in your order that is faulty or damaged.

  Our customer support team may need some extra information to ensure the issue is fixed correctly, it is helpful if you can provide images of any damage, marks or faults to customersupport@unbeatableblinds.co.uk. If the problem with your blind relates to the measurements, please include an image of your blind next to a measuring tape so that our customer advisors can see the incorrect sizing.

  Once we have these images, we will pass this onto production to assess the issue and provide you with either a priority remake or refund for the blind.

• How do I report fault or damage to my blinds?

  e are truly sorry if your blinds haven’t come as expected. Rest assured, we will do everything we can to resolve any issues with your order. The quickest and easiest way to report a fault or damage to your blinds is by sending us an email. Please provide your order number and details and measurements of the blind in your order that is faulty or damaged.
  Our customer support team may need some extra information to ensure the issue is fixed correctly, it is helpful if you can provide images of any damage, marks or faults to customersupport@unbeatableblinds.co.uk. If the problem with your blind relates to the measurements, please include an image of your blind next to a measuring tape so that our customer advisors can see the incorrect sizing.
  Once we have these images, we will pass this onto production to assess the issue and provide you with either a priority remake or refund for the blind.

• Can I amend my order once it has been processed?

  As our products are made to measure we ask that before you place your order you double check you are happy with all products and measurements. Once we receive your order, we will send an order confirmation to the email address you have provided, please check this for any errors.

  If you do notice any mistakes on your order confirmation, please contact us ASAP as some of our blinds can go into production immediately to ensure you receive your order as quickly as possible. We ask that you contact us within 24 hours of ordering if you need to make any amendments to your order.

• Can I cancel my order?

  As our products are made to measure, we cannot offer cancellation on any orders that have went into production. If you change your mind before your blind has been manufactured, we may be able to stop production, although this is not a guarantee. It is therefore important to contact us as soon as possible if you wish to cancel your order. If we are able to cancel your order, we will process your refund to your chosen payment method.

• I don't like the colour of my blinds, can I return it?

  Unfortunately, made to measure goods cannot be returned unless they are faulty or damaged. For this reason we offer a free sample service that will allow you to see each fabric before you commit to buying. On the rare occasion that your blind has arrived and appears to be different from the sample you ordered, please call us as this could be down to a production error.

• I have received the wrong size of blind, can I return it?

  If your blinds do not match the measurements that you provided please contact our customer support team. We will require an image of the blind next to a measuring tape so our customer support and production team can assess the issue. We don’t need you to return the blind that is measuring incorrectly unless it needs further assessment, in this case we will arrange for this to be uplifted. If we don’t require any further assessments to be made, we won’t need you to return it.

  If an error has been made by our production team, we will happily replace your blind free of charge and arrange for priority delivery.

• I have received the wrong size of blind, can I return it?

  If your blinds do not match the measurements that you provided please contact our customer support team. We will require an image of the blind next to a measuring tape so our customer support and production team can assess the issue. We don’t need you to return the blind that is measuring incorrectly unless it needs further assessment, in this case we will arrange for this to be uplifted. If we don’t require any further assessments to be made, we won’t need you to return it. If an error has been made by our production team, we will happily replace your blind free of charge and arrange for priority delivery.